Terms and conditions

General Terms and conditions Fast Private Jet S.R.L.

FAST PRIVATE JET GENERAL TERMS AND CONDITIONS

PRELIMINARY REMARKS:

1. Unless otherwise specified, the terms and conditions defined below shall be deemed the contractual General Terms and Conditions of Fast Private Jet .

2. Customers using Fast Private Jet services expressly accept the following General Conditions of Sales upon signing the contract.

PARTIES

Fast Private Jet: the service company that searches the best prices on the market directly from aircraft operators, in order to provide ad hoc charter services as well as any additional service requested by end customers.

End customer: whoever requests the ad hoc charter flight and purchases related services on www.fastprivatejet.com, according to the General Terms and Conditions indicated below.

Aircraft operator: the company/airline with a valid aircraft operating license and other equivalent documents.

1. DEFINITIONS

In these General Terms and Conditions, unless otherwise specified:

"Agreement" means these General Charter and Sales Terms and Conditions and any other special condition included in the sales invoice and contract.

"Aircraft" means any aircraft (including helicopters) operated for any flight.

"Sale price" means the total amount set out in the invoice and contract issued by Fast Private Jet s.r.l. and/or Fast Private Jet Corp. in connection with a purchase (which includes brokerage fees for Fast Private Jet s.r.l. and or Corp.).

"Flight" means a flight from an airport to another.

"Itinerary" means the flight or series of flights (including possible positioning flights) including the points of departure, destinations, stopovers, all times-of-flight and the estimated time of departure and arrival.

"Charter Contract" means the contract issued by Fast Private Jet together with the invoice confirming the sale of the flight, making reference to these General Terms and Conditions and indicating any special condition.

“Customer(s)" means the person or persons using Fast Private Jet services available through the www.fastprivatejet.com website or any other mobile application made available and authorized by Fast Private Jet 

"Passenger(s)" means the person or persons for whom the booking and / or request for additional services was made and paid for and who will benefit from the final service.

"Request for quote" means the procedure through which customer request a quotation with flight details. Fast Private Jet  compares the prices sent in by the operators so as to satisfy the customer’s needs, creating a quote that includes details or any special requests made by the passenger. The price, type of aircraft and any detail included in the quote is to be considered subject to availability of the aircraft, crew, slot at the time of the customer's decision to confirm the quote.

"Special Conditions" means any variation to the General Conditions of Sale.

2. SALE OF THE FLIGHT

Fast Private Jet srl makes available the aircraft to the customer through the operator holding the Aeronautical Operator Certificate. The customer agrees to use the aircraft according to the terms and conditions set out in the contract (including all special conditions known and accepted by the customer at the time of purchase of the flight).

3. CHARTER PRICE AND PAYMENT

3.1. Fast Private Jet  provides information as regards the payment system for the private jet or accessory services, together with payment information, in the specific section of the www.fastprivatejet.com website or via email. The customer shall pay Fast Private Jet the price of the flight in the time, quantity, currency and to the address indicated in the invoice and contract.

3.2. The charter price is also calculated considering the cost of fuel when the flight is booked. In the event that, for any reason, the price of fuel should increase between the date of booking and the date of the flight, the customer must pay Fast Private Jet s.r.l. an amount equal to the price difference if requested by the operator.

 3.3. Should the payment not be made within the due date indicated on the invoice for whatever reason, Fast Private Jet reserves the right not to perform the flight.

3.4. Upon signing the contract, the payment of the charter price must be made to the bank account indicated by Fast Private Jet or by Credit Card (Visa/MasterCard/Amex), for which a 3% commission will be added to the total amount. Fast Private Jet has the faculty to pre-authorise the agreed sum as guarantee including a commission of up to 3% as indicated in the contract. If no payment for the agreed amount reported in the contract and invoice has been received within seven days from the pre-authorisation, Fast Private Jet shall charge the amount via computer and/or physical systems or using the credit card provided by the customer as guarantee.

3.5. No compensation or counterclaim (or any other transport condition) authorises the customer to suspend the payment of a specific amount.

3.6. The end customer is responsible for any cost related to expenses incurred relating to flight operations, as set out in the contract. The customer shall bear the cost should it be necessary to de-ice the aircraft wings. Fast Private Jet s.r.l. has the faculty to request a pre-authorization on the customer's credit card for the additional cost of the service. The final decision regarding the de-icing procedure is the sole responsibility of the operator.

3.7. If the customer does not use exemptions, Fast Private Jet shall charge a credit card deposit of 1,500 euros or currency equivalent. The amount will be released upon payment of the invoice, in accordance with the agreement and these General Conditions of Sale. Should the customer not comply with payment obligations, it agrees to waive the amount indicated as deposit to Fast Private Jet 

3.8. Should the customer wish to modify the itinerary or make other significant changes (e.g. departure time, passenger list, change of airport or other flight request) Fast Private Jet shall modify the booking and the customer will pay any additional cost to Fast Private Jet.

3.09. The payment of the amount due agreed in the contract of sale can be made via bank transfer nad/or credit card. Administrative costs cannot be reimbursed in the following circumstances:

• flight cancellation

• Reimbursement of pre-authorized payments made to Fast Private Jet

3.10. Should the aircraft not be able to fly in accordance with flight booking provisions due to a technical failure, Fast Private Jet reasonably undertakes to procure a suitable replacement aircraft avoiding any other additional cost for the customer. Should Fast Private Jet s.r.l. find a suitable replacement aircraft, but the customer chooses not to accept the solution proposed, Fast Private Jet has the right to withhold the total amount paid by the customer (administrative fees included). Should Fast Private Jet not be able to find a suitable replacement aircraft, it shall reimburse to the customer the full price shown on the invoice. In case of multiple flights, Fast Private Jet shall reimburse the customer only for the flight not performed. All above-mentioned refunds that involve a partial cancellation of the invoice will be calculated on a proportional basis as follows: the amount to be returned to the customer (excluding administrative fees for the conclusion of the contract) can be obtained considering the total flight hours reported in the contract of sale that cannot be performed due to the flight being cancelled. For example, if it is not possible to perform 7 hours out of a total of 28 flight hours, the customer shall be reimbursed 25% of the sale price (excluding administrative fees for the conclusion of the contract)

3.11. Unless otherwise agreed before the flight, Wi-Fi connection is not included. Any connection available on the aircraft used by passengers or by the customer will be paid by the customer upon receipt of the invoice.

3.12. Flight bookings are based on ICAO (4 letters) and IATA (3 letters) airport codes recognized on an international level and not on airport names that can be modified or interpreted multiple ways.

 4. TRAVEL DOCUMENTS

The customer must provide or procure all the necessary documentation (also for any pets transported on board) for transport and flight, as prescribed by national and international laws. The customer must provide Fast Private Jet all the information and assistance necessary to complete the documentation upon booking. 

5. AIRCRAFT AND CREW

5.1. The aircraft operator shall be responsible for making the aircraft available for the scheduled departure of the flight, ensuring adequate services, equipment, fuel and airworthiness in accordance with the laws and regulations of the state in which the aircraft is registered. The aircraft shall be operated by the aircraft operator according to applicable laws and regulations before take-off and landing.

5.2. In line with its general operational requirements, the aircraft operator undertakes to:

• Have the aircraft and operating personnel including the cabin crew available and ready for take-off no later than thirty minutes before the departure time indicated in the contract;

 • Have operating personnel available to welcome passengers at the airport entrance, FBO or at the agreed location;

• Have operating personnel available to assist customers / passengers upon landing and arrival at destination.

 5.3. Fast Private Jet undertakes to:

• Respond to all customer requests;

• Promptly inform customer of any flight planning delays whatever the reason.

The captain shall take care of everything concerning the preparation of the aircraft, assess whether the flight can be performed and / or if the flight can continue once it has started. By signing the contract sent to Fast Private Jet, the customer accepts, definitively and irrevocably, every decision taken by the captain regarding the operation of the aircraft, including any deviation of the itinerary or modification of the landing site. In this case, no cost or refund can be requested by the customer to Fast Private Jet.

5.4. All ground personnel and flight operators, including the cabin crew, are authorized to take orders exclusively from the aircraft operator and / or the captain or competent authorities.

5.5. All aircrafts are designed for non-smokers, unless a written confirmation stating otherwise is provided to the customer prior to the flight. In case of smoking inside the aircraft, the customer shall bear all the necessary cleaning costs determined by the aircraft operator as well as any sanctions set out by the airline.

6. FLIGHT TIME, LOADING AND BOARDING

6.1. Should passenger does not arrive in time for boarding, the aircraft operator and Fast Private Jet shall not be responsible for the passenger(s) or customer. The aircraft operator is not obligated to operate in a manner different from what provided for in the flight itinerary agreed. The customer shall be responsible for all expenses and shall pay Fast Private Jet the sum necessary to cover any applicable charges and administrative costs incurred by the aircraft operator for the change in route or time. If it is not possible to change the time and / or destination, the customer will still be required to pay for the flight without a refund.

6.2. In case of a delay (not due to technical reasons and that affects the aircraft operator or resulting in a deviation from the original itinerary), any cost and expense incurred by the customer shall be reimbursed by the aircraft operator through Fast Private Jet.

6.3. In the event that a customer's passenger is denied entry to any destination airport, the customer shall reimburse and hold harmless the Aircraft Operator, its operators, employees, officers and representatives against costs or expenses of any kind incurred by the aircraft operator (including, but not limited to, fees, taxes, penalties or other expenses charged to the aircraft operator or to Fast Private Jet by the immigration police) as well as all costs or expenses incurred by the aircraft operator for any transportation arrangements of this passenger(s) to the country of departure.

7. CANCELLATION OF THE FLIGHT

Should the customer wish to cancel one or more flights after signing the contract then Fast Private Jet shall withhold the percentages listed below as refund for cancellation.

• 20% upon confirmation.

• 50% if the cancellation occurs between 10 and 5 days before the departure date.

• 75% if the cancellation occurs between 4 days and 48 hours before the departure .

• 90% if the cancellation occurs between 48 and 24 hours before the departure date.

• 100% if the cancellation occurs within 24 hours before the departure date.

Notification of a new or different flight cancellation policy may be sent to the customer via e-mail.

8. CUSTOMER OBLIGATIONS

8.1. The customer must ensure compliance with any provision set out by the aircraft operator and/or Fast Private Jet.

8.2. The customer must release the aircraft operator and / or Fast Private Jet from all claims, requests, responsibility, actions, procedures and costs of any kind arising from any default performed by the customer or passengers indicated by the customer.

8.3. The customer must ensure compliance with these terms and conditions, also by virtue of the permits obtained through licenses and authorizations and must guarantee the same compliance on behalf of each passenger.

9. CANCELLATION

All agreements may be cancelled with a written notice sent by Fast Private Jet should the customer:

• not complete the payment of the sums due within the deadline;

• conduct himself/herself in a way that, according to Fast Private Jet could damage, discredit or compromise the position and / or reputation of Fast Private Jet.

10. CHARGES AND REFUNDS

10.1. If a flight is cancelled by the customer (unless the aircraft operator has other possible rights or requests) he/she must immediately pay Fast Private Jet all amounts due and unpaid, plus interest. The customer must defend Fast Private Jet from any loss, damage, cost, expense, claim or liability, taken over or incurred by the operator because of the cancellation.

10.2. The customer shall reimburse Fast Private Jet for any damage caused to the aircraft.

11. EXCLUSION OF LIABILITY

11.1. Fast Private Jet shall be not liable to the customer in the event of force majeure, labour disputes, strikes of any kind (including by the aircraft operator's staff), interruption of activities or any other cause not depending on the aircraft operator, including accidents or failure of the aircraft engine or any other component or machinery connected to it.

11.2. The transports performed are subject to the conditions contained or indicated in the flight documentation of the aircraft operator, including the measures envisaged by the "General transport conditions". Fast Private Jet shall not be liable for any direct or indirect damage caused to the customer before, during or after the flight.

11.3 During security checks and for the entire duration of the flight, the customer and/or passengers must keep a behaviour compliant with the applicable standards on national and international security. The operator reserves the right to accept or turn away any passenger that may appear intoxicated, show evident signs of intoxication, be under the influence of illegal substances or narcotics or be in an evident state of drunkenness and agitation and therefore affect the normal course of boarding and/or flight activities. In this case, Fast Private Jet is not obliged to reimburse the customer for the service not provided due to the customer/passenger behaviour and shall withhold the entire sum paid by the customer and set out by the signed contract.

12. ADDITIONAL GENERAL CONDITIONS

12.1. All information and notifications provided on the service sale invoice must be in writing and considered valid if delivered or sent by e-mail or fax to the counterparty address indicated on the invoice. Each of these communications will be considered notified at the time of their dispatch to the counterparty's address.

12.2. The client's compliance with the deadlines is mandatory in accordance with the obligations envisaged with the purchase of the Fast Private Jet service(s).

12.3. No modification of the agreement can become effective unless submitted in writing and accepted by both parties.

12.4. The sale price, payment terms and other commercial conditions contained in each agreement are exclusive to Fast Private Jet and must not be disclosed to third parties without written approval.

12.5. The customer does not have the right to assign to third parties any agreement stipulated with Fast Private Jet.

12.6. Aircraft charter contracts issued by Fast Private Jet s.r.l. are regulated and interpreted in accordance with Italian law and any dispute arising from these terms and conditions shall be subjected to the jurisdiction of the Italian State at the competent court in Verona. 

12.7 Aircraft charter contracts issued by Fast Private Jet Corp. are regulated and interpreted in accordance with U.S.A. law and any dispute arising from these terms and conditions shall be subjected to the New York State Unified Court System.

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